We built it. We keep it running. And we make it better.
Launching is just the beginning. We stay with your product — monitoring, fixing, updating, and improving it with the same team that built it in the first place.
Your product is live. Now what?
The launch went well. Users are coming in. But things break. Dependencies get outdated. Security patches pile up. Performance degrades. And the team that built it? They moved on to the next project.
You need someone who knows your codebase, who cares about keeping it healthy, and who treats maintenance as more than just keeping the lights on.
Same team. Same care. Continuing the journey.
Most of our maintenance relationships started as MVP or full project delivery. The engineers who maintain your product are the same ones who built it. They know every line of code because they wrote it — and they care about it because they've been invested in it from the start.
Here's what makes our maintenance different:
Same engineers, same relationship.
When possible, the team that built it maintains it. No re-learning your codebase with strangers. No lost context.
Proactive, not just reactive.
We monitor and fix before you notice. We treat your product like our own — because that's how we've always worked.
Improvement mindset.
We don't just keep the lights on. Quarterly improvement sprints let us make your product better over time, not just stable.
Transparent hours.
You see exactly what we spent time on each month. Monthly health reports. No mystery invoices.
No lock-in.
Full documentation means you can leave anytime. But most clients don't — because the partnership works.
The natural next step.
This service exists because our clients asked for it. After we built their products, they didn't want to hand maintenance to a team that had never seen the code.
PerformLine's engagement grew from 1 engineer to 8+ over 2 years. Eitoss is still with us more than 2 years after we shipped their MVP. These aren't maintenance contracts — they're ongoing partnerships where we keep building, keep improving, and keep caring about the product.
When you've invested in building something right, you want the people who built it to keep it running right.
How it works
Onboarding (1-2 weeks)
We audit the codebase, set up monitoring, document the system, and establish SLAs. If we built it, this step is already half done.
Ongoing support
Monthly retainer with defined SLAs for response and resolution. You know exactly what to expect.
Improvement sprints (optional)
Quarterly sprints for feature additions, refactoring, or performance improvements. Your product keeps getting better.
Monthly reporting
Uptime, issues resolved, improvements made. Full transparency on where your retainer hours go.
What you get
- Bug fixing and incident response
- Security patching and dependency updates
- Performance monitoring and optimization
- Database maintenance
- Infrastructure monitoring (if we manage your cloud)
- Minor feature additions within retainer hours
- Monthly health report with full hour breakdown
Support plans that fit how you work
| Standard | Priority | Emergency | |
|---|---|---|---|
| Response time | 24 hours | 4 hours | 1 hour (critical) |
| Critical resolution | 72 hours | 24 hours | Same day |
| Best for | Stable products with low urgency | Active products with regular users | Mission-critical systems |
What goes into pricing
We'd rather be honest about what drives cost than give you a number that doesn't mean anything yet.
Maintenance retainers typically range from $1,500 to $5,000+ per month, depending on four things:
Project complexity
A stable app with a small user base needs less than a growing platform handling payments and integrations. We size the retainer to what your product actually needs.
Engineer experience
Senior engineers cost more per hour — but they resolve things faster and catch problems earlier. We'll recommend the right fit for your product's complexity.
Hours commitment
More hours per month means a lower effective rate. We'll help you figure out the right number based on your product's age, user base, and pace of change.
Availability model
Dedicated engineers (assigned only to your product) vs. shared support (part of a rotation). Dedicated costs more but gives you faster response and deeper context.
Every maintenance plan starts with a conversation about your product — what it does, how it's used, and what kind of care it needs. We'll give you a specific number once we understand the scope. No surprises.
The details
This is for you if...
We built your product
And you want the same team to maintain it. This is the natural continuation of our MVP or full project delivery work.
You acquired a product
And need a team to take ownership of a codebase they didn't write.
Your original dev team left
And you need engineers who can learn the codebase and keep it healthy.
You want to keep a product alive
Without hiring a full-time in-house team.